Terms and condition

. Introduction • Food Zone State the name of the restaurant and any associated services. • Purpose of Terms: These terms govern the use of the restaurant’s online food ordering service (website or app). • Acceptance of Terms: By accessing or using the online service, customers agree to be bound by these terms and conditions. 2. User Registration and Account • Account Creation: Users may need to register for an account to place orders. They must provide accurate and up-to-date information. • Account Responsibility: Users are responsible for maintaining the confidentiality of their login details and for any actions taken under their account. • Account Deactivation: The restaurant reserves the right to suspend or deactivate accounts in cases of misuse or violation of these terms. 3. Ordering Process • How to Order: Users can place orders through the website or app by selecting items, providing delivery or pickup details, and completing payment. • Order Confirmation: Orders are only confirmed after the restaurant sends a confirmation message (via email, SMS, or in-app notification). • Right to Reject Orders: The restaurant reserves the right to reject orders, such as due to unavailability of ingredients or high demand. 4. Payment Terms • Accepted Payment Methods: Outline accepted forms of payment (credit cards, debit cards, digital wallets, etc.). • Payment Authorization: By placing an order, users authorize the restaurant to charge their provided payment method. • Pricing and Currency: Prices are displayed in the local currency and include applicable taxes and charges. Prices are subject to change without prior notice. 5. Delivery and Pickup • Delivery Areas: Specify the delivery zones or areas where the service is available. • Delivery Time Estimates: Provide expected delivery times, noting that these are estimates and may vary based on location, demand, traffic, and weather. • Delivery Fees: Explain if delivery fees are applied and how they are calculated based on location or order size. • Customer Responsibility: The customer must provide accurate delivery information and ensure they are available to receive the order at the specified time. If no one is available, the restaurant may not refund the order. 6. Cancellations and Modifications • Order Cancellation: Customers may cancel orders within a specified timeframe (e.g., before preparation begins). Once the order is being prepared, cancellation may no longer be possible. • Modification Policy: Customers may modify their order (e.g., change items or delivery details) before the order is confirmed or prepared. • Restaurant Right to Cancel: The restaurant may cancel orders if it cannot fulfill them due to unforeseen circumstances (e.g., equipment failure, staff shortages, etc.). 7. Refund and Return Policy • Refund Conditions: Specify the circumstances under which refunds may be issued (e.g., incorrect order, late delivery, or poor food quality). The restaurant may offer full or partial refunds based on the situation. • Refund Method: Refunds will be processed to the original payment method or provided as store credits. • Non-refundable Items: Some items, such as customized or special-order dishes, may not be eligible for refunds unless there is a clear error. 8. Food Quality and Allergies • Food Safety: The restaurant ensures that food is prepared in compliance with health and safety regulations. • Customer Responsibility for Allergies: It is the customer’s responsibility to inform the restaurant of any allergies or dietary restrictions at the time of ordering. The restaurant cannot guarantee that food will be free of allergens unless specifically requested. • Liability for Allergic Reactions: The restaurant disclaims liability for allergic reactions if proper notice was not given by the customer. 9. Promotions, Discounts, and Loyalty Programs • Promotional Codes: State how customers can use promotional codes (e.g., at checkout) and the terms, including expiration dates and any restrictions. • Loyalty Programs: If applicable, explain how loyalty points are earned and redeemed. Specify whether loyalty points expire after a certain period. • Non-Transferability: Discounts, promotional offers, and loyalty points cannot be transferred or combined unless expressly allowed. 10. Customer Conduct • Appropriate Use: Users must use the online service for legitimate purposes, such as placing orders. Misuse of the platform, including fraudulent orders, inappropriate comments, or harassment of staff, is prohibited. • Right to Refuse Service: The restaurant reserves the right to refuse service to users who violate these terms or engage in inappropriate behavior. 11. Intellectual Property • Ownership of Content: The restaurant owns all content, trademarks, and intellectual property associated with its online service, including logos, designs, and menus. • Limited License: Users are granted a limited, non-exclusive license to use the website or app for personal use, such as placing orders. 12. Privacy Policy • Data Collection: The restaurant collects customer data (e.g., name, address, payment details) necessary for processing orders and improving services. • Use of Data: Customer data is used for order fulfillment, communication, marketing, and analytics. Customers can opt out of marketing communications if desired. • Third-Party Services: Mention if any third-party services (e.g., payment processors, delivery partners) are involved in processing customer data. • Data Security: Outline the measures taken to protect customer data from unauthorized access or breaches. 13. Limitation of Liability • Service Interruptions: The restaurant is not responsible for delays, technical issues, or service interruptions that may prevent users from placing orders. • Food Delivery Risks: The restaurant is not liable for delays or issues arising from factors beyond its control, such as traffic, weather, or delivery partner errors. • Maximum Liability: The restaurant’s liability for any claims related to the online service is limited to the amount paid by the customer for the order in question. 14. Governing Law and Dispute Resolution • Jurisdiction: Specify the jurisdiction whose laws govern the terms and conditions (typically where the restaurant is located). • Dispute Resolution: Outline the process for resolving disputes, such as through negotiation, mediation, or legal action in a specific court. 15. Amendments and Changes • Right to Update Terms: The restaurant reserves the right to update these terms and conditions at any time. Changes will be effective upon posting on the website or app. • Customer Notification: Customers will be notified of significant changes via email or app notifications. Continued use of the service implies acceptance of the updated terms. 16. Contact Information • Customer Support: Provide contact information foodzone.one, 9993335375 for any inquiries or issues related to the terms and conditions or the online service.