Cancellation Policy

At Food Zone, we aim to provide fast and efficient service. We understand that plans can change, and you may need to cancel your order. This Cancellation Policy explains how and when you can cancel your order, along with any applicable fees or refund conditions.

1. Order Cancellation Timeframe

1.1. Cancelling Before Preparation

• You can cancel your order within 15 minutes of placing it, provided that food preparation has not yet begun.
• Orders canceled within this timeframe will be eligible for a full refund.

1.2. Cancelling After Preparation Has Begun

• If your order has already been prepared or is being prepared, it may not be possible to cancel. In such cases, refunds may not be available, as ingredients and time have already been committed to your order.
• We encourage you to contact us immediately to inquire about the status of your order.

2. How to Cancel Your Order

To cancel your order, please use one of the following methods:

• Phone: Call us at 999 333 5375.
• Email: Send an email to inf@foodzone.one with your order number and cancellation request.
• App/Website: If you placed the order through our app or website, you may be able to cancel directly from your account, provided the order has not been processed.

Please ensure you have your order number and contact details ready when requesting a cancellation.

3. Refunds for Cancellations

3.1. Full Refund

• Orders canceled before preparation will receive a full refund to the original payment method.

3.2. Partial Refunds

• In cases where preparation has started, we may offer a partial refund at our discretion, depending on the status of the order and the ingredients used.

3.3. Non-Refundable Orders

• Orders that have already been prepared, dispatched, or delivered are non-refundable. If the food is already on its way or has been delivered, cancellation is not possible, and no refunds will be issued.

4. Non-Cancellable Situations

Certain orders may not be eligible for cancellation:

• Special Requests or Custom Orders: Custom or large orders that require special ingredients or preparation may not be cancelable once confirmed.
• Promotions or Discounts: Orders placed using certain promotions or discounts may be non-refundable or subject to specific terms regarding cancellations.

5. Cancellations by the Restaurant

In rare cases, we may need to cancel your order due to unforeseen circumstances, such as:

• Ingredient shortages
• Technical issues
• Delivery challenges (e.g., extreme weather, unavailable delivery personnel)

If we must cancel your order, we will notify you as soon as possible and offer either:

• A full refund to your original payment method, or
• The option to reschedule your order for a later time or date.

6. Orders via Third-Party Platforms

If you placed your order through a third-party delivery service (e.g., UberEats, DoorDash, GrubHub), the cancellation policy of that platform will apply. Please refer to their specific terms and contact them directly for cancellation requests or inquiries.

7. Contact Information

If you have any questions or need assistance with canceling your order, please contact us:

[Restaurant Name]
Phone: [insert phone number]
Email: [insert email address]
Operating Hours: [insert business hours]