Privacy Policy
Effective Date: 1.3.2024
Last Updated: 10.15.2024
At Food Zone we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you use our online food service, whether through our website or mobile application.
By using our service, you agree to the collection and use of information in accordance with this policy.
1. Information
We Collect We collect several types of information to provide and improve our service:
1.1. Personal Information
•This includes any information that identifies you as an individual:
• Contact Details: Name, email address, phone number, delivery address.
• Account Information: Username, password, profile preferences.
• Payment Information: Credit card details, billing information (processed through third-party payment providers).
• Order History: Information about past orders, including items ordered and frequency.
1.2. Non-Personal Information
• We also collect non-identifiable information, which may include:
• Device Information: Type of device, operating system, browser type.
• Usage Data: How you interact with our website or app, such as pages viewed, time spent, and clicks.
• Location Data: Approximate location based on your IP address or GPS, especially for delivery services.
1.3. Cookies and Tracking Technologies
• We use cookies and other tracking technologies to enhance your experience:
• Cookies: Small data files stored on your device to improve site performance, personalize your experience, and track usage.
• Analytics: We may use third-party analytics tools (e.g., Google Analytics) to monitor and analyze website traffic and user behavior.
2. How We Use Your Information
• We use the data we collect for the following purposes:
2.1. To Process Orders
• To take, process, and deliver your food orders.
• To send confirmation and order status updates.
2.2. To Improve Our Service
• To personalize your experience by suggesting menu items based on past orders or preferences.
• To analyze and improve the functionality of our website or app.
2.3. To Communicate with You
• To send transactional emails or SMS about your order status, delivery updates, or account-related information.
• To send promotional messages, special offers, and marketing communications, if you have opted in.
2.4. For Security and Fraud Prevention
• To verify your identity and protect against unauthorized transactions.
• To prevent fraud, abuse, or any illegal activity on our platform.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:
3.1. Service Providers
We work with third-party service providers who assist us in operating our service, such as:
• Payment Processors: Securely process payment transactions.
• Delivery Partners: Use your address and contact information to fulfill deliveries.
• Marketing Partners: Help us send email newsletters or promotional content, if consented to.
3.2. Legal Requirements
• We may disclose your personal information when required to do so by law or if we believe such action is necessary to:
• Comply with legal obligations.
• Protect and defend the rights or property of Food Zone.
• Prevent or investigate possible wrongdoing in connection with our service.
4. Data Retention
• We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. After this period, your data will be deleted or anonymized.
• Account Data: Retained as long as your account is active or as required by law.
• Order Data: Retained for customer service and accounting purposes.
5. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information:
5.1. Access and Correction
• You have the right to access the personal data we hold about you and to request corrections to inaccuracies.
5.2. Data Deletion
• You may request the deletion of your personal data, though we may retain information for legal or operational reasons (e.g., to complete pending orders or comply with legal obligations).
5.3. Opting Out of Marketing
• You can opt out of receiving promotional emails or SMS by following the unsubscribe link in the communications or updating your preferences in your account settings.
5.4. Cookies Management
• Most browsers allow you to refuse or delete cookies. However, doing so may affect your ability to use certain features of our service.
6. Security of Your Information
We take the security of your data seriously and implement industry-standard measures to protect your information:
• Encryption: Sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology.
• Access Controls: Access to your data is restricted to authorized personnel who need it to perform their duties. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Third-Party Links and Services
Our service may contain links to third-party websites or services. If you click on a third-party link, you will be directed to that website. We do not control and are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our service is not intended for individuals under the age of 13 (or the relevant age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will take steps to remove such information.
9. International Data Transfers
If you are accessing our service from outside the country where we operate, your personal information may be transferred to and processed in a different country. By using our service, you consent to the transfer of information to countries outside your country of residence, including countries with different data protection laws.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the updated policy on our website or app. We encourage you to review this policy periodically for any updates. If we make significant changes, we will notify you via email or app notifications.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Food Zone
info@foodzone.one
9993335375
Food Zone,14-52, Senkuttai, soorappalli village, jalakandapuram,636501,salem
